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Real-time Database Sync
Statistical Programming / Data Science / Business Analytics

Statistical Programming with R: Data Analysis, Probability, Regression and Business Decision-Making

This Statistical Programming assessment evaluates students' ability to apply statistical techniques and R programming to practical data-science and business decision-making problems. The individual assessment combines descriptive statistics, data preparation, visualisation, probability, regression, correlation and sampling, requiring students to demonstrate both conceptual statistical understanding and practical implementation in RStudio. The module learning outcomes emphasise the application of statistical methods to large and real-world datasets, critical evaluation of analytical techniques and awareness of legal, cultural and ethical issues associated with data analysis and dissemination. KL7012 - Statistical Programmin… The early tasks examine fundamental statistical reasoning. Students interpret weight-loss data comparing exercise classes with gym-only workouts using sample size, mean, mode and standard deviation, and explain an appropriate method for dealing with missing data, including its advantages and disadvantages. KL7012 - Statistical Programmin… A substantial practical component uses a cystic fibrosis dataset containing variables such as age, sex, height, weight, body-mass-related measurements, forced expiratory volume, residual volume, functional residual capacity, total lung capacity and maximum expiratory pressure. Students import the data into an R data frame, generate descriptive summaries and interpret the results. They then use scatterplots to investigate relationships between variables and sex-stratified boxplots to identify possible outliers. KL7012 - Statistical Programmin… The assessment also covers major probability models. Students apply probability concepts to healthcare survival, helpdesk email arrivals and fuel-demand scenarios, while also discussing how changing assumptions or real-world conditions can affect interpretation. These exercises assess understanding of statistical distributions and their application to operational and managerial decision-making. KL7012 - Statistical Programmin… Further analytical tasks examine linear regression and correlation. Students analyse the relationship between temperature and converted sugar in a chemical process, use a regression model to estimate the expected response at a specified temperature, and interpret relevant summary statistics. They also calculate and evaluate the suitability of a correlation coefficient for examining the relationship between advertising activity and product purchases. KL7012 - Statistical Programmin… The final and most substantial task involves a real-world M1 traffic-speed investigation for a manufacturing organisation. Students must design an appropriate sampling strategy, collect data from the specified Traffic England source, conduct statistical analysis in RStudio and develop evidence-based conclusions. The statistical report for this task is limited to 1,500 words and should include sampling methodology, collected data, statistical analysis, results, conclusions and relevant background research, supported by appropriate graphs, tables and charts. Raw data and RStudio calculations must be included in an appendix. KL7012 - Statistical Programmin… Overall, the assessment integrates statistical theory with R-based practical analysis, covering descriptive statistics, probability, visualisation, missing-data treatment, regression, correlation, sampling and critical interpretation of results in healthcare, operational and business contexts.

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Data Mining / Data Science

Customer Service Escalation Risk Analytics Using Data Mining and Machine Learning

This advanced Data Mining assessment applies the Knowledge Discovery in Databases (KDD) process to a real-world customer-service analytics scenario. Acting as a Data Scientist, students analyse a historical Customer Service Escalation Risk dataset to help an organisation reduce serious and legal customer escalations by identifying early signs of dissatisfaction, service bottlenecks and operational risk. The findings are intended to support business decisions relating to staffing, employee training, customer-journey improvement and escalation prevention. The dataset contains information covering customer demographics, account characteristics, communication channels, issue categories, operational measures such as wait times, transfers and SLA breaches, behavioural indicators including sentiment and response delays, and commercial variables such as monthly fees and contract value. The target variable contains four escalation outcomes: No escalation, Minor escalation, Serious escalation and Legal escalation. The first stage requires data exploration, visualisation and summary, including examination of variable distributions, dataset structure, descriptive characteristics and potential data-quality issues. Students then perform appropriate data cleaning, transformation, feature engineering and preprocessing. Particular attention must be given to variables that could introduce prediction leakage because of their meaning, timing or reliability. The supervised-learning component requires development and tuning of predictive models using suitable techniques such as k-nearest neighbours, Decision Trees, Support Vector Machines, ensembles or neural networks. Models must be evaluated using appropriate multiclass metrics and compared systematically, with interpretation of influential features and model behaviour. The assessment also requires unsupervised learning. After removing the escalation target, students apply and compare clustering approaches such as K-Means and hierarchical clustering. Appropriate preprocessing, encoding, normalisation or dimensionality reduction may be used, with visualisations such as PCA, t-SNE or scatterplots used to explore cluster structure and its relationship with escalation behaviour. Overall, the project assesses the student's ability to independently design a coherent KDD workflow, justify analytical decisions, compare alternative modelling approaches and communicate actionable findings to both technical and executive audiences. Overview word count: approximately 350 words. AI-use note: the brief permits AI tools only to assist with small, specific code snippets. Any AI-generated code must be clearly acknowledged and cited, while the submitted coding, analysis, interpretation and decision-making must remain the student's own work.

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